Shipping Info

Shipping Info

All our products are free shipping

– Standard Mail service : 2 – 3 weeks

The amount of time that it takes for your order to reach its destination depends on two factors. One is the type of product you have ordered and another is our products are handmade and are not stored in warehouses in mass quantities. There are some occasions when orders must be specially made, usually rugs. For example if we have to make a 118″ x 157″ Alpaca fur rug the manufacture process takes 6 days. In the event that your order must be specially made, you will be contacted by e-mail and informed of the nature of the delay and the expected time frame for shipment of your order.

When your order is shipped, you will receive a shipment notification that should include your order tracking number. Additionally, a post will appear in your order history including your order information and the tracking number.

If you want to receive your order faster we can ship it using the Express Mail Service (EMS), a function of the Peruvian postal service operated in cooperation with postal services throughout the world.

Just enter your Tracking number and it will tell you exactly where your order is. This service has an additional cost.

EMS is the fastest post service by physical media, because it offers speed, security and tranquility to the users, furthermore it counts with only one transportation modality which is the Air Route; they are expanding in this way, their distribution and interchange cover with over 74 countries in the 5 continents of the world.

Beside, we work with the best courier companies to transport the products from Peru to your foreign location so that they arrive on time and without any inconvenience.

DHL and Fedex.

Regular orders, are shipped using normal air freight cargo by an airlines that can put the packs on your nearest airport. Once we know your order size and chosen products then we can put a quotation showing how much would be the cost of the air freight cargo.

For more info please contact us: alpacahouse@alpaca-house.com